Peterborough, ON

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Frequently Asked Questions

Will the Initial Cleaning Take Longer Than the Ones That Follow?

Yes. Initial cleanings will always take the longest as we get your space up to our maintenance level.

Are Pets at Home Ok?

Yes, we are a pet friendly cleaning company. Just make sure any animals who are not used to strangers are safely in a crate or separate room. We do not clean homes that have excess of animals or shedding.

Do I Need to Be Home for the Cleaning?

No, you do not have to be home- we are happy to clean your home while you are out! Just let us know the best way to access the house. If our cleaners cannot access a space, 50% of the service cost will be charged and appointment canceled.

What If I Want Something Done That’s Not on Your Checklist?

We are happy to discuss other services! As long as Tidy Maid is able to perform the task (have the right tools and training) we will gladly add this to your cleaner’s task list for the day. Please mention this before your appointment so we can ensure enough time is allotted to your home.

How Does Payment Work?

When you book your appointment, a deposit is required to secure your spot. The balance can be paid via Etransfer or paid in person if you are home while the cleaning is performed. Payment is due on or before the morning of service.

What If Something Is Broken or Damaged During the Cleaning?

We have certain safety protocols in place to prevent accidents from happening. For example, staff does not climb onto anything that is deemed unsafe to clean unreachable areas. Breakables and valuables will not be touched or dusted. We are bonded and insured in case something gets broken or damaged.

How Long Do Regular Cleanings Take?

If it is a maintenance cleaning it will take less time. It is all dependent on the size of your home. If you would like an estimate for your unique home, please fill our quote request form here .

Do You Change Linens or Do Laundry?

Yes, we do both upon request.

How Does Booking Work?

Once you have filled out our quote request form, we will email over an estimate with details on the services you are requesting as well as available dates for your first cleaning. From there, just let us know what time and date works best for your schedule, and we will handle the cleaning!

Are you insured?

Yes, we are both bonded and insured and can provide documentation upon request.

What If I Just Want to Book a Few Hours of Cleaning With You?

We are totally flexible that way. We can discuss what the important areas are to you and what can be done in the hours that fit your budget. We have a 2-hour minimum.

What if I need to cancel my appointment?

We understand when things come up. We require you to give us 48 hours notice of any cancellations. Cancellations made within the 48 hours of your scheduled cleaning will result in your full service amount being billed.

Do Your Housecleaners Accept Tips?

We do accept tips, and while not expected, they are greatly appreciated!

How Often Can You Provide Service?

We provide weekly and bi-weekly cleanings. We also do one-time cleanings as well as move-out/move-in cleans.